Our website address is: https://happylanta.com.
We collect information about you during the checkout process on our store.
What We Collect and Store
While you visit our site, we’ll track:
- Offers you’ve viewed: we’ll use this to, for example, show you offers you’ve recently viewed
- Your name and accommodation / pickup address: we’ll ask you to enter this so we can, for instance, setup a pickup for you on a day of your activity.
When you purchase from us, we’ll ask you to provide information including your name, pickup address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have
- Improve our store offerings
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will also store comments or reviews, if you choose to leave them.
Who Has Access to Collected Data
Members of our team have access to the information you provide us.
- Order information like what was purchased, when it was purchased and where it should take place, and
- Customer information like your name, email address, and pickup information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Necessary information needed for order fulfillment, like your name, contact information, order information and pickup address are forwarded to a service provider of a ordered service.
We accept payments through PayPal. When processing payments with PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
What is Subject of a Purchase
The subject of a purchase is an mediation of a ordered service between you and its provider by us. You are eligible for consultation regarding your order with us and help with further communication with a respective service provider in interest of taking an participation in ordered service.
We are not responsible for any injury, damage, or loss during your participation in any activity or service we mediate between you and its provider.
Service providers are responsible for participants in their own range and might be covered by their insurance.
Cancellation of a Order and Refunds
Cancellation Due to an Unexpected Situations
In a case when it’s not possible to provide the service due to an operational limitations of an activity provider, extreme weather or other unexpected situation, we will contact you and you are eligible for change of an activity date, or for change of a subject of a order in the same value, or for a full refund.
Cancellation on Your Part
If you change your mind and decide not to participate in activity purchased with us you can ask for full refund reduced by payment processing fees in a case that booking hasn’t been confirmed yet, and no later than 24 hours prior your originally ordered date.
Change of Your Order
In a need of changing the date of your participation, or altering number of participants, please contact us via contact form, or email, or telephone, stating your order number, as soon as possible. We cannot guarantee the changes to your order later than 24 hours prior your originally ordered activity (service) date and are subject of individual discussion.